WaTech: Delivering IT and Telecom as a Utility

WaTech: Delivering IT and Telecom as a Utility

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Darren Watts, President, WaTechDarren Watts, President
The criticality of data within an organization’s network is rapidly increasing owing to the advancements in connected devices, cloud-based software, and the Internet of Things. Darren Watts, president of WaTech, effectively brings to the C-suite’s attention the importance of data with a simple rhetoric, “Are you a technology company?” This question holds true regardless of an organization’s industry since nearly every process in any organization is intertwined with digital functions. As in the case of healthcare, a patient’s personal information, medical history and records, treatments, medication, and doctor appointment data is stored within a healthcare organization’s IT network. “I began my career as an IT consultant in the healthcare industry,” states Watts. “And I have been delivering enterprise networking services and consulting to various verticals since 1997.”

For a growing company focused on their industry-specific targets, keeping track of their IT infrastructure and networks can become problematic. “It is easy working with a small staff in an office using simple IT functions,” says Watts. “But when a company grows, networking functions become complex, processes become automated, and security risks increase as cloud-based software is also often used.” WaTech offers IT consultation services to clients with a unique approach that is economical and comprehensive: delivering IT and telecom as a utility.

WaTech delivers contract-based packages that supplement or replace IT support staff with their branded “Alpha Services.” These fully managed offerings address all infrastructure needs of businesses. From improved network architecture, security, remote accessibility, and device management to varied cloud-based backup hosting solutions, Alpha Services deliver top to bottom protection. WaTech also provides a hosted telecom platform that bills users based on their usage, rather than on additional features, handsets, or licenses.

Our offerings are proactive, contract based, and fully managed. We believe that IT and telecom should be thought of as a utility

“This billing platform typically saves our customers 30 to 50 percent monthly, while allowing businesses of all sizes to utilize all system features. This approach offers the best value and fairness in billing,” says Watts.

Team WaTech realizes the adverse effects of improperly designed or supported technology. “It baffles me when prospective clients say their servers go down multiple times per month and accept that as the norm!” exclaims Watts. WaTech dedicates resources to educate themselves on the client’s business requirements. With a team of seasoned IT professionals and over two decades of experience in the field, WaTech negotiates the weak spots within an enterprise’s network environment and focuses on complete end-to-end connectivity optimization. “After conducting an initial standardization process with our clients, we continue to support their staff by offering service contracts that make sense to them—their size, devices, and workflows,” explains Watts.

Staying true to Watts’ belief of what “real IT support” is, WaTech’s services and solutions are primarily executed behind the scenes. With the commitment to delivering IT and telecom as a utility, WaTech’s true value is proved through consistency and reliability. WaTech is dedicated to “immunizing” organizations against undesirable situations such as single points of failure, malware/viruses, or legacy systems that lead to downtime or data loss.

Preventative support ensures system functionality with significantly lower chances of downtime. “When you walk into your office in the morning, you take for granted that the lights will turn on when you flip the switch, or that water will come out of the faucet. We want our customers to think of their technology being online and secure with that same mindset,” states Watts.

WaTech realizes that the importance of technology is to improve a business’s ability to provide their core offering. “Technology does not exist for itself. It must be designed and supported with the mindset of improving the efficiency, security, and performance of the business it serves,” closes Watts.